Terms of Service

By using this website or requesting services from Nexus Media Agency (“Nexus”, “we”, “us”), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or engage our services.

Project work is typically confirmed in a written quote, proposal, invoice, or statement of work. Those documents prevail over these website Terms if there is a conflict on commercial scope, fees, or deliverables.

Nexus Media Agency provides web design and development, custom software, ecommerce, branding, and digital marketing services for South African businesses. Contact: koketso@nexusmediaagency.co.za · +27 81 375 4053.

You may browse this site for lawful business purposes. You must not attempt to disrupt the site, scrape it aggressively, introduce malware, misuse forms, or misrepresent your identity. We may suspend access where we reasonably suspect abuse.

Content on this site (copy, design, case studies, and branding) is owned by Nexus or our licensors. You may not copy or reuse it commercially without written permission, except for fair personal reference or sharing links.

Free mockups, strategy calls, and proposals are invitations to treat, not binding offers until both parties accept a defined scope and commercial terms. Timelines and pricing estimates may change once requirements are clarified.

We will deliver services with reasonable skill and care consistent with the agreed scope. You agree to:

• Provide timely access to content, brand assets, accounts, and feedback
• Ensure you have rights to materials you supply (logos, photos, copy, product data)
• Make decisions and approvals within agreed timeframes
• Pay invoices according to the agreed schedule

Delays on your side may extend delivery dates and, where material, affect fees.

Fees are as quoted in writing. Unless stated otherwise, invoices are due as specified on the invoice or payment plan. Work may pause if invoices remain unpaid. Once-off and monthly payment options (where offered) are set out in pricing or your proposal.

Third-party costs (hosting, domains, theme licences, ad spend, SaaS tools) are usually billed to you or passed through at cost unless included in writing.

Upon full payment for a project, you receive the agreed licence or ownership rights in final deliverables as stated in your proposal. Nexus retains ownership of pre-existing tools, frameworks, internal libraries, and know-how. We may showcase completed work in our portfolio and marketing unless you request otherwise in writing before publication.

The website and free resources are provided “as is” without warranties of uninterrupted availability. For paid services, remedies are limited to re-performance of defective work within a reasonable period or, at our option, a refund of fees paid for the defective portion, to the extent permitted by South African law including the Consumer Protection Act where it applies.

To the maximum extent permitted by law, Nexus is not liable for indirect, incidental, or consequential loss (including lost profits, data, or goodwill). Our total aggregate liability for a claim relating to a project is limited to the fees you paid us for that project in the three months preceding the claim.

SEO, ads, and marketing outcomes depend on many factors outside our control (competition, budgets, platforms, your offer). We do not guarantee rankings, lead volumes, or revenue unless explicitly stated in a written performance agreement.

We may recommend or implement third-party products (hosting, CMS, Shopify, Meta, Google, HubSpot, and others). Those products are governed by their own terms. Nexus is not responsible for outages, policy changes, or pricing changes by third parties.

Either party may end an engagement as set out in the applicable proposal or, if silent, on reasonable written notice. You remain responsible for fees for work performed and non-cancellable third-party costs. Provisions on IP, payment, liability, and confidentiality survive termination.

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have exclusive jurisdiction, without limiting any mandatory consumer rights you may have.

We may update these Terms on this page. Material changes for ongoing retainers will be communicated where reasonably practical. Continued use of the website after updates constitutes acceptance of the revised Terms where permitted by law.

These website Terms are for general information and do not replace a signed client agreement. Questions: koketso@nexusmediaagency.co.za or our contact page.